At Tax Asaan (Pvt.) Ltd., our priority is ensuring customer satisfaction with the services we provide. While we do not generally offer refunds for our services, we are committed to resolving any issues that may arise with our clients in a fair and timely manner. Please review the details of our Services Refund Policy below:

1. Scope This policy outlines the circumstances under which Tax Asaan (Pvt.) Ltd. may consider providing refunds for services rendered.

2. Eligibility for Refund Refunds may be considered under the following conditions:

• Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified timeframe.
• Service Deficiency: If the service provided does not meet the specifications agreed upon with the client.
• Cancellation: In the event of service cancellation by the client before work has commenced and payment has been processed.

3. Refund Procedure Clients seeking a refund must contact our customer support team at info@taxasaan.pk within 15 days after payment processing or before the initiation of service delivery, whichever comes first. Our team will assess the request and determine eligibility. If approved, refunds will be processed using the original method of payment.

4. Exclusions Refunds will not be provided in the following circumstances:

• Incorrect or incomplete information provided by the client that affects service delivery or quality.
• Breach of the terms and conditions outlined in our service agreement by the client.
• If the service has been delivered as per the client’s specifications and meets agreed-upon standards.

5. Dispute Resolution Clients dissatisfied with our refund decision may escalate the matter by contacting our officer at info@taxasaan.pk. We are committed to resolving disputes promptly and fairly.

6. Policy Changes Tax Asaan (Pvt.) Ltd. reserves the right to amend or update this Services Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By utilizing our services, you agree to adhere to the terms outlined in this refund policy. For any questions or clarifications regarding our policy, please contact us at info@taxasaan.pk.

This Services Refund Policy is effective from July 01, 2024.