At Tax Asaan (Pvt.) Ltd., we are dedicated to providing excellent service and ensuring our clients’ satisfaction. As a services company, we offer a variety of tax-related services but do not sell physical products. Therefore, our policy regarding returns and refunds is tailored to the nature of our business.

Scope of Services

Our services include tax registration, filing, advisory, market research, interactive features, and more. Each service is delivered based on the information provided by the client and the expertise of our team.

Satisfaction Guarantee

We strive to meet the highest standards of professionalism and accuracy. If you are not satisfied with the service provided, please contact us at info@taxasaan.pk within 30 days of the service completion. We will review your case and, if deemed appropriate, take corrective measures to address any issues.

Return Eligibility

Returns may be issued under the following circumstances:

1. Service Non-Delivery: If a service you paid for was not delivered due to our error.
2. Incorrect Service Delivery: If the service provided did not meet the agreed-upon specifications or requirements.
3. Technical Errors: If there were technical issues on our part that prevented the successful completion of the service.

Return Process

To request a refund, please contact our customer service at info@taxasaan.pk with your service details and a description of the issue. Our team will review your request and respond within 10 business days. Approved returns will be processed using the original payment method within 15 business days.

Exclusions

Returns will not be issued for the following:

• Dissatisfaction due to reasons beyond our control, such as changes in tax laws or personal circumstances.
• Failure to provide necessary documentation or information required to complete the service.
• Services where work has already commenced and significant progress has been made.

Amendments and Revisions

If you believe that a service delivered requires amendments or revisions, please contact us within 15 days of service delivery. We will review your request and, if appropriate, make the necessary adjustments at no additional cost.

Contact Information

For any questions or concerns regarding our services or this return policy, please contact our officer at info@taxasaan.pk. We are committed to resolving any issues promptly and ensuring your experience with Tax Asaan (Pvt.) Ltd. is satisfactory.

Changes to This Policy

This policy is effective from July 01, 2024. We reserve the right to modify or update this policy as needed to reflect changes in our services or legal requirements. Please review this policy periodically to stay informed about how we manage service returns and refunds.

By using our services, you agree to this Services Return Policy. If you have any questions, please do not hesitate to contact us.